Privacy and Cookies Policy
Last updated: October 16, 2025
This Privacy and Cookies Policy describes how ICE Solutions (“the Company”, “We”, “Us”, “Our”) collects, uses, and discloses personal data, and explains Your privacy rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act.
We use Your personal data to provide and improve our services. By using our Service, You agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words whose initial letters are capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Company refers to ICE Solutions, Hammerbakken 12-14, DK-3460 Birkerød, CVR 25166809.
- Cookies are small files that are placed on Your device by a website.
- Country refers to Denmark.
- Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- Website refers to ICE Solutions, accessible from https://icesolutions.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
2. Data Controller
ICE Solutions
Hammerbakken 12-14
DK-3460 Birkerød, Denmark
Email: ice@icesolutions.com
For all data protection inquiries, you may contact us at the email above.
3. Types of Data Collected
Personal Data
While using Our Service, We may collect the following personal data:
- Email address
- First name and last name
- Company name
- Usage data
- Billing information (for customers)
Usage Data
Usage Data is collected automatically and may include:
- IP address, browser type and version
- Pages visited, time and date of visit, time spent on pages
- Device type and operating system
Unique device identifiers
4. Legal Basis for Processing (GDPR Article 6)
We process your personal data on the following legal bases:
- Contractual necessity – to provide and maintain our Service, manage Your account, and deliver the products or services you requested.
- Legal obligation – to comply with applicable laws, e.g. accounting and tax requirements.
- Legitimate interest – to improve our services, communicate with customers, and ensure security.
Consent – for non-essential cookies and direct marketing communications. You can withdraw your consent at any time.
5. Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service
- To manage Your account and access rights
- To contact You regarding updates, security notices, or service information
- To provide news, special offers, and relevant service information if You have not opted out
- To comply with legal obligations and enforce policies
To improve our Service and user experience
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality, personalize content, and analyze traffic.
Types of Cookies
- Necessary Cookies – required for the website to function.
- Preference Cookies – remember user choices (e.g. language).
- Analytics Cookies – help us understand how the Service is used.
Marketing Cookies – used to track users for advertising.
Managing Cookies
You can change your cookie preferences at any time via the cookie settings on our website or by adjusting your browser settings. Non-essential cookies will only be set with your consent.
For details on the specific cookies used (name, purpose, duration, provider), please refer to our [Cookie Policy].
7. Data Sharing and International Transfers
We may share your data with:
- Service providers (hosting, analytics, email services, payment processors)
- Business partners and affiliates
- Public authorities if required by law
If data is transferred outside the EU/EEA, we ensure an adequate level of protection through:
- European Commission adequacy decisions, or
- Standard Contractual Clauses (SCCs)
8. Data Retention
We retain Personal Data for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations (e.g. accounting retention periods)
- Resolve disputes and enforce agreements
Usage Data is retained for a shorter period unless required for security, legal compliance, or service improvement.
9. Your GDPR Rights
Under the GDPR, you have the right to:
- Access – Request a copy of your personal data
- Rectification – Correct inaccurate or incomplete data
- Erasure – Request deletion of your personal data (“right to be forgotten”)
- Restriction – Limit processing under certain conditions
- Portability – Receive your data in a structured, commonly used format
- Objection – Object to processing based on legitimate interests
- Withdraw consent – For consent-based processing at any time
To exercise these rights, please contact us at: ice@icesolutions.com.
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):
https://www.datatilsynet.dk
10. Security of Your Data
We use appropriate technical and organizational measures to protect personal data, including encryption, secure storage, and access control. However, no method of transmission over the internet is 100% secure.
11. Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal data from children. If we learn that we have collected data from a child, we will delete it promptly.
12. Links to Other Websites
Our Service may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us:
ICE Solutions
Hammerbakken 12-14
DK-3460 Birkerød
Email: ice@icesolutions.com
ICE Solutions
Hammerbakken 12-14 | DK-3460 Birkerød
+45 4824 3560
CVR: 25166809